Customer Service Policy

At Pulzeyhub, we’re committed to delivering a shopping experience that’s seamless, enjoyable, and meets your every expectation. Our customer service policy is designed to address your queries, concerns, and feedback promptly, efficiently, and with the utmost care.

1. Contact Channels

1.1 Email

  • [email protected]: This is our primary communication channel. Whether you have questions about products, orders, shipping, returns, or any other aspect of our services, simply send an email to [email protected]. Provide as much detail as possible, including your order number, product names, and the nature of your issue. We aim to respond to all emails within 2 business days.

2. Service Hours

  • Our customer service representatives are available from Monday to Friday, 9:00 AM – 5:00 PM (PST). Outside of these hours, we may still receive your messages, but response times may be extended. Rest assured, we’ll attend to your inquiries as soon as we’re back in the office.

3. Scope of Service

3.1 Product – Related Queries

  • If you have questions about product features, sizing, colors, availability, or compatibility, our customer service team is here to help. We can provide you with detailed information and advice to assist you in making the right purchasing decision.

3.2 Order – Processing Support

  • Whether you’re tracking an order, need to make changes to an existing order, or have concerns about payment processing, we’re ready to support you. We’ll keep you informed about the status of your order at every stage.

3.3 Return and Refund Assistance

  • Navigating the return and refund process can be confusing. Our team will guide you through the steps, from initiating a return to ensuring you receive your refund in a timely manner.

4. Complaint Resolution

  • We take all customer complaints seriously. If you’re dissatisfied with a product or service, we encourage you to reach out to us. Our complaint resolution process involves:
  • Acknowledgment: We’ll acknowledge your complaint within 1 business day, letting you know that we’ve received it and are working on a solution.
  • Investigation: Our team will conduct a thorough investigation into the issue, gathering all relevant information.
  • Resolution: We’ll present you with a resolution within 3 business days. If you’re not satisfied with the proposed solution, we’ll work with you to find an alternative.

5. Feedback

  • We value your feedback. It helps us improve our products, services, and customer experience. Whether it’s a compliment, a suggestion, or constructive criticism, please share it with us. We review all feedback regularly and use it to drive positive change.