Privacy Policy

1. Introduction

At Pulzeyhub, we understand that your privacy is of utmost importance. This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or make purchases. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

  • Contact Information: When you register on our site, place an order, or contact our support team at [email protected], we may collect your name, email address, phone number, and shipping address.
  • Payment Information: For transactions, we collect details such as credit/debit card numbers, expiration dates, and security codes. This information is used solely for processing payments and is encrypted to protect its security.
  • Account Information: We create user accounts for our customers. This includes username and password information, which you choose to access your account features like order history, saved items, and personalized recommendations.

2.2 Non – Personal Information

  • Browser and Device Information: We collect information about the device you use to access our site, such as your IP address, browser type, browser version, operating system, and device settings. This helps us optimize the user experience, diagnose technical issues, and improve our website’s performance.
  • Usage Data: We track how you interact with our website, including the pages you visit, the products you view, the links you click, and the time spent on our site. This data is used to analyze trends, improve our services, and personalize your shopping experience.

3. How We Use Your Information

3.1 Providing Services

  • Order Processing: We use your personal and payment information to process your orders, confirm transactions, and ensure the timely delivery of products.
  • Account Management: Your account information is used to manage your Pulzeyhub account, allowing you to access your order history, manage your preferences, and receive personalized services.

3.2 Improving User Experience

  • Personalization: We analyze your usage data and preferences to provide personalized product recommendations, tailored content, and customized shopping experiences. This helps you discover products that match your interests more easily.
  • Website Optimization: The non – personal information we collect is used to improve the functionality, design, and performance of our website. We use this data to identify areas for improvement, fix bugs, and enhance the overall user experience.

3.3 Communication

  • Transaction – related Emails: We send you emails regarding your orders, such as order confirmations, shipping notifications, and payment receipts.
  • Promotional Emails: With your consent, we may send you promotional emails about new products, special offers, and upcoming sales. You can opt – out of these promotional emails at any time by following the unsubscribe instructions provided in the emails.

4. Information Sharing

4.1 Third – Party Service Providers

  • We may share your personal information with trusted third – party service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing partners. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
  • For example, we share payment information with payment gateways to process transactions securely, and shipping information with carriers to deliver your orders.

4.2 Legal Requirements

  • We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other legal process. We will also disclose your information when we believe it is necessary to protect our rights, property, or the safety of our customers, employees, or the public.

5. Data Security

  • We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of sensitive data, secure socket layer (SSL) technology for online transactions, and access controls to limit who can access your information within our organization.
  • However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can do this by contacting our support team at [email protected].
  • Deletion: You may request the deletion of your personal information under certain circumstances. However, we may need to retain some information for legal or business reasons, such as to comply with tax laws or to maintain records of your transactions.
  • Opt – out: As mentioned earlier, you can opt – out of receiving promotional emails at any time. You also have the option to manage your cookie preferences through your browser settings to control the collection of non – personal information.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if necessary, sending you an email notification. It is your responsibility to review this policy periodically to stay informed about how we protect your privacy.

8. Contact Us

  • If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at [email protected]. We are committed to addressing your privacy – related issues promptly and effectively.